1 · Sales Terms & Conditions
Applies to every quotation issued by, and every sale of goods or services made by, Metals & Alloys Centre ("MAC", "we", "us").
1.1 Application and formation of contract
These terms apply to every quotation, order acknowledgment, sale, and delivery by MAC and prevail over any conflicting or additional terms in a buyer's purchase order, confirmation, or other document, which are expressly rejected — unless an officer of MAC has accepted them in a signed writing. Commencement of work, delivery, or the buyer's acceptance of material each constitute acceptance of these terms. A separate agreement signed by both parties supersedes these terms only to the extent it expressly says so.
1.2 Quotations and pricing
- Quotations are invitations to order, not offers. They are valid for 7 days from the quotation date unless stated otherwise, and may be corrected or withdrawn by MAC at any time before an order is accepted, including for clerical or pricing errors.
- Prices are in Canadian dollars and exclusive of HST and any other applicable taxes, which are added at the rate in force at the time of invoicing.
- For standing orders, blanket orders, and orders with scheduled or future releases, prices apply to material already released for production. For undelivered balances, MAC may adjust prices to reflect documented increases in mill, market, or supplier costs on written notice; the buyer may cancel the undelivered balance affected by the increase within 5 days of such notice, failing which the adjusted price applies.
- A minimum invoicing charge of $20 applies to any order below that value. There is no minimum order quantity.
- Delivery charges, fuel surcharges, and special handling are extra unless expressly included in the quotation.
1.3 Payment and credit
- Terms are Net 30 days from invoice date for buyers with approved credit. All other sales are payable at or before pickup or delivery.
- Overdue amounts bear interest at 2% per month (26.82% per annum), before and after judgment, calculated daily and compounded monthly.
- A $45 administration charge applies to any dishonoured payment (NSF cheque, failed pre-authorized payment, or reversed transfer).
- MAC may at any time, in its sole discretion, reduce, suspend, or revoke credit, require payment in advance or security before further shipments, and suspend deliveries while any amount is overdue. Upon any default, all amounts owing by the buyer on all orders become immediately due and payable.
- The buyer shall pay all costs of collection of overdue accounts, including legal fees on a full-indemnity basis.
- The buyer may not withhold, set off, or deduct any amount from payment — including alleged claims, back-charges, or credits — without MAC's prior written consent. MAC may set off any amount it owes the buyer against any amount the buyer owes MAC.
1.4 Delivery, title, and risk
- Shipping and delivery dates are estimates only. MAC will make commercially reasonable efforts to meet them but is not liable for any loss arising from delay, and delay is not grounds for cancellation of the affected order except where the delay exceeds 30 days and the buyer gives written notice.
- Risk of loss passes to the buyer upon loading at MAC's dock (customer pickup or customer-arranged carrier) or upon unloading at the delivery address (MAC delivery). Claims for loss or damage in transit by third-party carriers are against the carrier.
- Title to all material remains with MAC until payment in full. Until then, the buyer holds the material in trust for MAC, stores it so it is identifiable as MAC's, and MAC may register a purchase-money security interest under the Ontario Personal Property Security Act and enter the buyer's premises to recover material on default.
- Material not picked up within 7 days of notice that it is ready is at the buyer's risk, may be invoiced, and may incur storage charges of 1% of invoice value per week.
- On production cutting and processing runs, delivered quantity within ±10% of the ordered quantity constitutes fulfilment, invoiced at the actual quantity delivered. Counter sales are supplied at exact count.
1.5 Inspection, claims, and mill certification
- The buyer must inspect all material at pickup or delivery. Claims for shortage, incorrect material, or visible damage must be received by MAC in writing within 48 hours of pickup or delivery, failing which the material is deemed accepted.
- All claims are void once the material has been cut, machined, welded, formed, coated, or otherwise processed by or for the buyer.
- Material is supplied to standard commercial tolerances of the producing mill. Mill test reports (MTRs) are available on request, where provided by the mill, and MAC's responsibility for chemistry and mechanical properties is limited to passing through the mill's certification.
- Where the buyer supplies drawings or specifications, MAC's obligation is to cut and process to those documents; the buyer is responsible for their accuracy and fitness.
1.6 Returns
- Returns are accepted at MAC's discretion, for stock items only, within 7 days of pickup or delivery, in original re-sellable condition and full lengths/sheets, with proof of purchase, subject to a 25% restocking charge. Return freight is the buyer's.
- Material cut, sheared, or processed to the buyer's sizes, and material specially ordered for the buyer (non-stock, "order-in", or market-sourced items) is non-returnable and non-cancellable once cutting has started or the supplier order has been placed.
1.7 Warranty, limitation of liability
- Material is sold as metal stock of the stated grade and commercial quality. The buyer is solely responsible for determining the suitability of the material for its intended application, including grade selection, engineering, and verification before use.
- To the maximum extent permitted by law, all conditions and warranties implied by statute or common law — including under the Ontario Sale of Goods Act — are excluded from sales to buyers purchasing in the course of business.
- MAC's total liability for any claim arising out of or connected with a sale — whether in contract, tort (including negligence), or otherwise — is limited to the price paid for the specific material giving rise to the claim, and MAC's first option is replacement of the non-conforming material or credit.
- In no event is MAC liable for indirect, incidental, special, or consequential loss — including lost profits, downtime, cost of substitute material, scrapped or reworked parts, back-charges, delay damages, or third-party claims — even if advised of the possibility.
- No claim or proceeding arising out of a sale may be brought against MAC more than one year after pickup or delivery of the material concerned. As permitted by section 22 of the Ontario Limitations Act, 2002, this varies the statutory limitation period in business agreements; it does not apply to consumers.
- Nothing in these terms excludes liability that cannot lawfully be excluded, including for fraud or willful misconduct.
1.8 Special orders, standing orders, and cancellation
- Orders for non-stock material are placed with MAC's suppliers on the buyer's behalf and are non-cancellable once placed; the buyer is responsible for the full order even if its own requirement changes.
- Standing and blanket orders: releases must be taken within the agreed schedule. Material produced or allocated against a standing order and not released within 30 days of schedule may be invoiced and placed in storage at the buyer's cost and risk.
- Cancellation of any accepted order requires MAC's written consent and payment of all costs incurred, including material, processing to date, and restocking.
1.9 Force majeure
MAC is not liable for failure or delay caused by events beyond its reasonable control, including mill or supplier delays and shortages, transport interruption, labour disruption, fire, flood, utility failure, cyber incident, or government action. Affected obligations are suspended for the duration of the event.
1.10 General
- Governing law and forum: these terms and every sale are governed by the laws of Ontario and Canada, and the courts of Ontario sitting in the Toronto/York Region have exclusive jurisdiction.
- Consumers: where the buyer is a "consumer" under the Ontario Consumer Protection Act, 2002, nothing in these terms limits or excludes any right or warranty that Act does not allow to be limited or excluded, and any provision inconsistent with that Act does not apply to that consumer transaction.
- If any provision is held unenforceable, it is severed and the remainder stands. MAC's failure to enforce a provision is not a waiver.
- The buyer may not assign an order without MAC's consent. MAC may perform through affiliates and subcontractors.
- MAC may update these terms by posting a revised version with a new effective date at metalsalloyscentre.com/terms; the version in force on the date of the quotation or order applies to that transaction.
2 · Privacy Policy
How Metals & Alloys Centre handles personal information, in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada's Anti-Spam Legislation (CASL).
2.1 What we collect, and why
- Quote and order information — name, company, phone, email, delivery address, and the details of your request — used to prepare quotations, process orders, arrange delivery, and invoice.
- Credit information — provided on credit applications and used solely to establish and review trade credit, including contacting the references you supply.
- Business contact information — the names and work contact details of the people we deal with day to day — used for ordering, receiving, and payment.
- Payment information — cheque, transfer, and card details as needed to process payment. Online card payments are processed by Stripe; card numbers never touch our systems and we never store them.
2.2 What we don't do
- We do not sell, rent, or trade personal information — to anyone, ever.
- We do not send marketing email without consent. Emails we send about your quotes, orders, invoices, and account are transactional messages permitted by CASL; any marketing message will identify us and include a working unsubscribe.
- Our website does not use advertising trackers. Basic technical logs (for security and performance) are kept by our hosting providers.
2.3 Sharing, storage, and retention
- Information is shared only with service providers who need it to serve you — hosting and database providers, our payment processor (Stripe), delivery carriers, and our accountants — each bound to protect it. Some providers store data outside Canada (e.g., in the United States), where it is subject to local law.
- Business records that include personal information (quotes, invoices, certifications, correspondence) are retained as long as needed for legal, tax, and warranty purposes, then destroyed.
- We protect information with role-based access, encryption of credentials, audit logging, and routine security review.
2.4 Your rights
You may request access to, or correction of, personal information we hold about you, ask questions, or make a complaint by contacting our privacy contact: sales@metalsalloyscentre.com or (905) 660-3386, attention Privacy. You may also contact the Office of the Privacy Commissioner of Canada.
These terms were prepared for Metals & Alloys Centre and reflect standard practice in the Ontario metals distribution trade. They are not legal advice to any reader. Effective August 12, 2026 (v1.1). Earlier versions available on request.